Password resets are handled by support.

ShipSaver is a crypto-only service and we deliberately don't run self-serve password reset — it's the most common attack vector on wallet-backed accounts. Instead, our support team handles resets manually after verifying you own the account.

Open a support ticket and tell us the username you registered with. If you provided a Telegram or Discord contact, we'll use that to verify; otherwise we'll verify via wallet activity (recent deposits, labels, or shipment addresses).